SHIPPING & RETURNS

FREE SHIPPING ON ORDERS OVER $100! PLEASE ALLOW 1- 3 BUSINESS DAYS FOR YOUR ORDER TO BE SHIPPED. ORDERS PLACED ON SATURDAYS AND SUNDAYS WILL BEGIN PROCESSING THE FOLLOWING BUSINESS DAY. ALL CUSTOMERS WILL RECEIVE A CONFIRMATION EMAIL WITH WHEN THE ORDER HAS SHIPPED AND TRACKING.  IF THE ITEM HAPPENS TO BE OUT OF STOCK OR UNAVAILABLE, WE’LL LET YOU KNOW BY E-MAIL AND GET YOU AN ESTIMATED DELIVERY DATE.  ALL ORDERS ARE SHIPPED VIA US POSTAL SERVICE PRIORITY WITH 2-3 DAYS DELIVERY OR FIRST CLASS 2-5 DAYS.

RETURNS - CIMBER IS DEVOTED TO THE FINE WORK AND CRAFTSMANSHIP THAT IS PUT IN TO EVERY PIECE, AS WELL AS CUSTOMER SATISFACTION. IF YOU ARE NOT COMPLETELY SATISFIED WITH YOUR PURCHASE, CIMBER IS HAPPY TO OFFER A REFUND WITHIN 14 DAYS OF RECEIPT OF PRODUCT.  ITEMS ARE ELIGIBLE FOR AN EXCHANGE FOR UP TO 30 DAYS AFTER THE RECEIPT OF PRODUCT.  

TO MAKE A RETURN OR AN EXCHANGE, SIMPLY EMAIL US WITH THE REASON FOR THE RETURN. RETURNED PACKAGES MUST INCLUDE:

• UNWORN ITEM(S) IN ITS ORIGINAL CONDITION AND GIFT WRAPPING
• A COPY OF THE INVOICE
• TRACKING ON THE RETURN AND SECURED PACKAGING

YOU  MAY RETURN YOUR ORDER AT YOUR OWN EXPENSE, OR CIMBER CAN EMAIL YOU A RETURN SHIPPING LABEL AT THE COST OF SHIPPING. FOR ANY INQUIRIES CONCERNING RETURNS OR EXCHANGES, PLEASE CONTACT CUSTOMER SERVICE VIA EMAIL AT INFO@CIMBERDESIGNS.COM

*ALL FINAL SALE ITEMS ARE NOT SUBJECT TO REFUND OR EXCHANGE. 

REPAIRS – IF YOU RECEIVED A DAMAGED PRODUCT, PLEASE LET CIMBER KNOW WITHIN 30 DAYS OF RECEIVING THE PRODUCT TO BE ELIGIBLE FOR A NO-CHARGE REPAIR. REPAIRS OUTSIDE THIS WINDOW ARE SUBJECT TO AVAILABILITY OF MATERIALS AND DEGREE OF REPAIR. PLEASE EMAIL INFO@CIMBERDESIGNS.COM WITH YOUR ISSUE AND CIMBER WILL QUOTE YOU WHETHER THERE IS A REPAIR FEE.